What happens after implementation: Why long-term support is the key to success in Salesforce projects

The job isn’t done once your Salesforce implementation is live; that’s just the beginning! 

Ongoing support and process improvement within Salesforce CRM ensure your system continues to evolve, grow alongside your business, and deliver long-term value.

In our Salesforce Consulting Guide, we've covered topics related to preparation for implementation and the Salesforce implementation process itself. Now, we're continuing the story about what happens after the implementation is complete and why maintenance and support play a key role in the long-term success of your Salesforce solution.

Salesforce must grow with your business

When we say implementation is complete, it means the solution is set up and working as planned: all functionalities are in place, processes are aligned, everything has been thoroughly tested, and it is ready for use.

But what’s next?

As they say, "nothing is truly finished until it’s sustainable." Implementation is just the first step, like moving into a new home: everything is set up, but it's just the beginning of your journey with the system.

You still need to continue maintaining and adapting it as your business grows and evolves, or as we like to say it:

Implementation is just the beginning. Support is the key.

Salesforce support is not just about fixing bugs; it's about development and progress

As your business grows, so must your Salesforce system.

Maintenance and support mean constantly adapting the system to new business needs, adding new functionalities and integrations, as well as solving challenges that may arise in day-to-day operations.

Think of it like your home: once you move in, you need to do regular maintenance. You might want to expand the space, add new features, maybe even renovate... the same goes for your Salesforce system.

And as your business grows, Salesforce grows with you.

When you hire new team members, expand into new markets, open new departments, or introduce new lines of business, Salesforce is there to support you.

System maintenance isn’t just about "fixing errors." Ongoing Salesforce support means developing and adapting the system, including improvements, scaling, and adjusting the system to meet the evolving needs of your business.

In many cases, companies choose to handle these things internally, but you can also delegate these tasks to the partners who did the implementation.

At Kameleon Solutions, most of our clients stay with us after implementation because we provide continuous support and system maintenance through our KEEP plans.

What does Salesforce support usually include?

Below are just some examples of what can be included, but the package can always be tailored to your unique needs:

🔹 Troubleshooting and resolving challenges

Like any system, Salesforce can occasionally encounter issues. Whether it’s technical errors or integrations that sometimes fail, maintenance is there to fix everything and ensure your team can continue using the system smoothly.

🔹 Further improvements based on user requirements

As your business grows, so do its needs. Maintenance ensures continuous system improvements in line with your new business requirements. This can include adding new functionalities, as well as improving existing tools.

🔹 Scaling the system and new functionalities

As your business grows, your system must be able to support an increased workload. This means adding new functionalities or expanding the system’s capacity to handle larger amounts of data and users.

🔹 Implementing new solutions and functionalities

Salesforce is a constantly evolving tool. Maintenance includes integrating new solutions and functionalities that Salesforce offers, ensuring your system is always up-to-date and ready for the future.

🔹 Ongoing training and support for your team

As your team grows and new functionalities are introduced in Salesforce, it’s important for your team to receive continuous training to make the most of the new tools.

Kameleon Solutions KEEP plans: Support that grows with you

When choosing a partner for Salesforce system support and maintenance, it’s important to select one who understands your business and provides the right level of support.

Some clients only need basic support, while others are looking for a more comprehensive package with additional features.

Kameleon Solutions offers a variety of KEEP - Salesforce support plans, and our philosophy is to tailor each plan to your business needs. If the standard package isn’t specific enough for you, we’re happy to work with you to create a plan that perfectly fits your requirements.

Our maintenance and support service includes (but is not limited to) administration, development, consulting, and business analysis for Salesforce, as well as training for your team to make the most of Salesforce’s capabilities.

So if you want your Salesforce system to be resilient to change and ready for future challenges, Kameleon Solutions is here to help.

The best advice we can give you when choosing a Salesforce support partner is to choose someone who will adapt Salesforce to your strategic goals.

At Kameleon Solutions, you get guaranteed expert support from a team that has been named Salesforce Partner of the Year for the SEE region in 2024, with over 150 Salesforce certifications and more than 60 completed projects across various industries.

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Stay tuned as in the next article, we’ll discuss why some Salesforce investments fail to deliver the expected value. We’ll explain how strategic planning, setting measurable goals, and tracking results can help you achieve true value for your investment - the core methodology we apply at Kameleon Solutions.