Service Cloud

Salesforce Service Cloud lets you deliver a new era of service in a hyper-connected world.

Service Cloud is the only AI-powered customer service platform, able to manage every service channel from social media to phone calls in one console.

Improve Support

Give your agents a deeper understanding of customers, and managers a complete view of team performance with dashboards and recommendations from Einstein.

Resolve Service Issues

Improve field service operations with a mobile-first experience that uses Einstein AI to ensure technicians have the right tools and parts to do the job right.

According to Salesforce, high-performing teams are 3.4x more likely than underperforming teams to use artificial intelligence.

Boost Efficiency

Boost agent efficiency and customer satisfaction with a console that displays everything relevant to a case, from any department, all in one dynamic, connected CRM solution.

Reduce Case Volume

Give clients the option to help themselves with a custom, branded community that connects them to shared knowledge, helpful peers, and subject-matter experts.

Our Salesforce Service Cloud implementation consultants can help you:

  • Instantly view customer profiles, purchasing history, account information and interactions on a single screen, and see every customer interaction in a chronological timeline.
  • Assign cases to the agents best qualified to resolve them fast using AI recommendations.
  • Automate email responses, field updates, and task assignments in a point-and-click interface.
  • Route work based on your business’ priorities.
  • Log all your calls automatically, and call customers with the click of a single button right in the Service Console.
  • Respond to customer care requests sent directly to your team across all social platforms.

Salesforce Service Cloud

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